Privacy Policy
Last updated: October 1, 2026
1. Who we are
Protect Uploads operates the website protectuploads.com and sells the Protect Uploads Pro WordPress plugin (“the Service”). References to “we,” “us,” or “our” in this policy refer to the operator of Protect Uploads.
The Service is operated by 2662415 Ontario Inc., a corporation incorporated in Ontario, Canada. This policy is governed by the laws of the Province of Ontario and the applicable laws of Canada.
For privacy-related enquiries, contact us through the website at protectuploads.com.
2. Data we collect and why
Account and purchase data
- Email address — required to create your account, deliver your license key, and send transactional emails (purchase confirmation, license details, security notices).
- License key — generated at purchase and stored so we can validate activations.
- Activated site domain(s) — the WordPress site URL you submit when activating a license, stored to enforce per-seat limits and to provide activation management.
Payment data
All payment processing is handled by Stripe. We never receive or store your full card number, CVV, or bank account details. Stripe shares with us only a tokenised customer reference and subscription status information necessary to fulfil your order and manage renewals.
Authentication tokens
When you request a magic-link login, we generate a single-use token that expires after 15 minutes. We store this token temporarily solely to verify your login request; it is deleted after use or expiry.
Cookies and session data
We set one session authentication cookie when you are logged in to your account. This cookie is strictly necessary to keep you authenticated and is not used for advertising or tracking. We do not use third-party advertising cookies or tracking pixels.
Technical logs
Our hosting infrastructure automatically captures standard server logs (IP address, request path, timestamp, HTTP status code). These are used solely for security monitoring and operational diagnostics and are retained for a limited period.
3. Legal bases for processing (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:
- Contract performance — processing your email address, license key, and activated domain is necessary to deliver and support the Service you purchased.
- Legitimate interests — server logs and security monitoring help us maintain a secure and reliable service.
- Legal obligation — we may retain transaction records to comply with applicable accounting and tax obligations.
4. Service providers and hosting
We share your data only with service providers that process it on our behalf under appropriate data processing agreements. We do not sell your data.
| Processor | Purpose | Data shared |
|---|---|---|
| Stripe | Payment processing and subscription management | Email address, purchase amount, subscription status |
| Anthropic | AI help assistant in the site's support widget, when it is switched on | Messages you type into the help chat (not stored by us unless you send them to our team) |
| Resend / Amazon SES | Transactional email delivery | Email address, email content |
| Cloudflare | Website proxy and network security | Request data (IP, paths) via server logs |
| Our servers in Canada | Website, API and PostgreSQL hosting, managed with Dokploy | Account, license and activation data; support messages and submitted chat transcripts; server logs |
5. International transfers
Our service providers (Stripe, Cloudflare, Resend, Amazon SES, and Anthropic when enabled) may process data in the United States or other countries outside the EEA. Where required, transfers are covered by Standard Contractual Clauses (SCCs) or equivalent transfer mechanisms as provided by each processor.
6. Data retention
We keep your account and license data for as long as your account is active or as needed to provide the Service. If you request deletion of your account, we will delete or anonymise your personal data within a reasonable period, except where we are required to retain it for legal or accounting purposes.
7. Your rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — request deletion of your personal data (“right to be forgotten”).
- Restriction — ask us to limit how we process your data.
- Portability — request your data in a machine-readable format.
- Objection — object to processing based on legitimate interests.
To exercise any of these rights, contact us through the website. We will respond within the timeframe required by applicable law (generally 30 days). You also have the right to lodge a complaint with your local data protection authority.
8. Security
We take reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS), hashed authentication tokens, and access controls limiting who can access production data. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
9. Changes to this policy
We may update this policy from time to time. Material changes will be communicated by updating the “Last updated” date above. Continued use of the Service after changes constitutes acceptance of the revised policy.